While You Are A Tenant

Please report any repairs or maintenance requests to our office promptly. You can do this by either contacting your Response Office directly or through online Maintenance Request

You are required to pay rent in advance on or before the due date.

Where there is a yard you need to water and generally maintain the lawns and gardens.

Response Real Estate will carry out regular inspections of the property and you will be given prior notice when these are occurring. It is the tenants responsibility to keep the property in good order during their tenancy.

Make sure Response Real Estate always have up to date contact details for you (telephone and email).

Make sure you have prior approval before making any alterations to the property including installing Foxtel, putting up picture hooks, installing extra phone lines etc.

Check if you are responsible for paying for your water usage and budget for this if applicable.

If you are locked out during Response Real Estate Office Hours then you will need identification to collect a spare set of keys and these must be returned to us by close of business that day. If you are locked out outside of business hours a fee will be charged to provide a spare set of keys.

Vacating the Property

Be sure that you give the required notice in writing. Click here to visit the Vacating? section of our website.

Ensure that all rent is paid up until the vacating date.

Remember to have electricity and phone disconnected and mail redirected.

The property must be left in the same condition as at the beginning of the tenancy, taking into account reasonable wear and tear. Response Real Estate will carry out a detailed property inspection on the final day of your tenancy.

When You Are Sharing a Property

Have house rules in place to ensure that all rents and utilities are paid on or before the due date.

Put someone in charge of liaising with Response Real Estate and ensuring rent is not in arrears, repair and maintenance requests are lodged and all tenants are aware of property inspections.

When one or more of the tenants change you will need to contact Response Real Estate to organise a new lease agreement and other formalities (transfer of bond money, new tenant application etc).

For more information on your rights and responsibilities as a tenant then click here to visit the Department of Fair Trading website.